Terms and Guarantees


Live arrival is guaranteed on all animals. If a shipping mishap should occur, and an animal arrives deceased, photograph the animal in the shipping box immediately, with a date stamp. Alternatively, if you send me a photo taken with a digital camera within a few hours of the animal's arrival, that will suffice. Please ensure that the animal is clearly dead in the photo, so that there are no questions. The full cost of the animal will be refunded to you, or you may select another available animal of the same price from us to replace it. Shipping costs will be split between us--half the shipping cost refunded if you opt for a full refund, or if you opt for a replacement animal, it will be shipped to you free.

Animals produced and sexed by us are guaranteed to be correctly sexed. We sex our ball pythons by popping. If an animal is mis-sexed, you may return it at our expense, either for a full refund, or for an available animal of the correct sex. If the animal arrives to us and is found to be of the gender it was advertised as, you will be charged the return shipping cost and will not receive a refund. Proof of this, either via a photo showing popped hemipenes or a photo showing a probe inserted to the relevent depths, will be provided before you are charged for shipping costs. Documentation is important in these cases--if you believe an animal we have sexed as a female is a male, you will need to photograph hemipenes, or show probes inserted to a male depth in each pocket, to avoid mistakes. Please ensure that probing is done only be experienced individuals, so that perferations do not occur that would cause a female to be mis-sexed as a male.

Mis-sexed animals that are returned must be in good health and be sound of body.